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Rabu, 18 April 2012
End Users: Should We Put Them In Padded Cells?
If you’re an I&O professional, what comes to mind when you say “end user”? If you’re like most of us, your mind has a conjured-up impression of a cosmically clueless person who actually gave you a hard time once, and the picture is now your mind’s own avatar for everyone you support. It’s not usually a positive image, is it? I used to picture a middle-aged, BMW-driving executive with his hair parted on one side wearing an LL Bean sweater, probably an Ivy-league grad, who couldn’t be bothered to actually take responsibility for his own personal computing destiny…he always had servants to take care of trivialities…and hence he was ruining my day with his incompetence. Let’s call him Ascot Rothschild III.
An image like that is a powerful thing, and the painful memory of this individual’s willful, arrogant ignorance then pervades our future thinking about what we’re up against when we set IT policy like BYOC. Ascot becomes the poster child - in our minds anyway - for every garden-variety corporate doofus that we’ll have to deal with if we give people any more rope than we already do. They also give us plenty of reasons to take more rope away. In my case, I used to sit on a helpdesk for Remedy customers, and my team had a collection of “special” customers we wondered how they managed to get dressed and find their car keys in the morning. As I later designed Remedy and Peregrine applications, I did so with these “edge cases” in mind.
In other words, we tend to calibrate our thinking and design infrastructures for the worst case scenarios. We gear our decisions and prioritize our spending toward those who are least likely to truly benefit from the investment, in the hope that they won’t run into trouble and bother us. It’s a peculiar thing really, because it causes us to spend most of our time thinking about problem avoidance and not enough on opportunity creation. Worse…our understanding of these people and their true needs is usually dead wrong.
The interactions with the people we support paint a skewed picture. We hear from people when things aren’t going well, and they’re probably at their worst. We don’t get to see the real Ascot Rothschild III, father of 2 beautiful kids, and loving husband who paid his own way through college, and discovered oil reserves for your company last year worth $500M. These details are lost, along with our willingness to think about what he needs to find the next $500M opportunity. It may be better to dispense with the term “end user” altogether and use the term “internal customer” instead.
So I would like to lay down a challenge to you: As you execute your plans for your BYOC and client virtualization initiatives in 2012, and make critical decisions, such as whether to lock down desktops or not - which Ascot Rothschild III do you really know? Which potential are you designing your infrastructure for: the potential for problems or the potential for innovation and out-sized business results? Can you achieve both? I’d love to hear from those of you who have.
luigi|shogun|neverland|hogweed|delawareRabu, 11 April 2012
Superman is Dead : Punk rock with an attitude
After nearly 20 years on the road, for them, punk rock is still about saying no and being true to themselves.
Hope fading for missing teachers
Evy Maya Stefany, 21, is waiting for news of her brother, Heru Fendi Angga Akhmadi, 22, who went missing along with another teacher, Rizki Susdiasto, 25, during a school holiday at Tanjung Mas Beach in Kupang, East Nusa Tenggara, last Wednesday.
“Isn’t there anything else anyone can do to find my brother?” Evy said on Tuesday.
Heru, Rizki and a student named Mundus Mutaebenu, 17, were reportedly carried away by currents while swimming. Mundus’ body was found by a fisherman on Monday, 30 kilometers away from the beach.
Reports said that on the day of the incident, Heru, Rizki and 20 students from state senior high school SMAN 1 in Amfoang Barat Daya were enjoying their Easter holidays. Heru went to cool himself off in the water after playing soccer and was swept away.
Hearing Heru’s cry for help, Mundus and Rizki quickly went to rescue him, but were carried away as well.
The Kupang administration is ending its search today, seven days after the incident, even though Heru and Rizki are still missing,
“The search and rescue team has had difficulties with the bad weather, high waves and strong tides,” Wayan Sukrawarpala from the Ganesha Education University in Singaraja, Bali, told The Jakarta Post on Tuesday.
Wayan is Ganesha’s coordinator for the Sarjana Mendidik (Graduates Teaching) program, of which Heru and Rizki were members.
The program was launched by the Education Ministry in 2011 to give an opportunity to people with Bachelor degrees in education to teach in remote and underdeveloped regions for one year.
Heru, along with 67 other teachers, were sent by Ganesha Education University to Kupang, while Rizki was sent by the Jakarta State University to the same regency with 123 other teachers.
So far, the ministry has assigned 2,479 Bachelor-degree holders to 21 regencies and cities throughout Indonesia, including Kupang, Raja Ampat in West Papua and Aceh Besar in Aceh.
The ministry’s spokesman, Sukemi, said that before leaving for their assignments, the teachers underwent training so that they would be able to adapt to the local way of life.
“We invited locals to share their knowledge. We also organized two weeks' physical training for the teachers. They did not go unprepared,” Sukemi added.
According to Heru’s sister, Evy, her parents were reluctant to let her only sibling join the program.
“My parents wanted him to stay at home, mostly because at that time, my father had just undergone cancer treatment. He suffers from pancreatic cancer,” she told the Post via telephone from her home in Jembrana, Bali.
However, seeing how excited Heru was after being admitted to the program, their parents finally gave him their blessing. “My brother has always been passionate about teaching,” she added.
Heru left for Kupang on Jan. 4.
Evy said that her brother was ecstatic when he arrived in Amfoang Barat Daya the area to which he was assigned. She added that he loved it there and continuously sent pictures to his family.
They received news about his disappearance from a friend of his last Thursday. His mother didn’t believe it at first and tried to call him on his cell phone but a Kupang Police officer answered the call.
Evy told the Post that her family had been devastated by the news. Her mother is so incapacitated by grief that she cannot leave her bed.
Evy turned down Ganesha Education University’s offer to send her to Kupang to oversee the search process because she felt obliged to take care of her parents.
“My parents and I can only wait. I hope the Kupang administration will extend the search because my brother is still out there somewhere,” she said. (tas)
casey anthony released from jail|cheap airline tickets|atlantic beach nc|green bean casserole recipe|philadelphia eaglesKemenangan Barca untuk Abidal

mengalahkan Getafe pada hari yang sama dengan jadwal operasi Eric
Abidal. Los Cules pun mempersembahkan kemenangan mereka kepada salah
satu pemainnya tersebut.Abidal dijadwalkan naik ke meja
operasi pada Selasa (10/4/2012) waktu setempat. Bek asal Prancis itu
akan menjalani transplantasi hati untuk mengatasi efek samping pasca
operasi pengangkatan tumor pada tahun lalu.Tepat di hari
operasi Abidal, Barca bertemu Getafe dalam lanjutan Liga Spanyol. The
Catalans menang telak 4-0 dan kini memepet Real Madrid di klasemen
sementara."Kami sangat senang untuk mendedikasikan kemenangan
ini untuk Abidal dan sepupunya Gerard (yang mendonorkan hatinya),"
ungkap pelatih Barca, Pep Guardiola, di situs resmi klub."Ini
adalah hari yang spesial karena kami tahu dia sedang dioperasi,"
katanya.Dua pemain Barca, Andres Iniesta dan Pedro Rodriguez,
juga mengungkapkan hal serupa."Saya senang untuk
mendedikasikan kemenangan ini untuk Abi. Ini untukmu," seru
Iniesta."Ini untuk teman kami, Abidal," ujar
Pedro.
(dtc/mfi) Sumber: detiksport brian wilson|ringer|up all night|pittsburgh post gazette|luigi
Selasa, 10 April 2012
Grab your Nokia N8, Microsoft rolls out native Office applications
Last September I wrote about the announcement that Microsoft apps were coming to Symbian Belle devices and today Nokia announced a software update for several devices that provides Microsoft Office in a native application.
It looks like it is time to pull out my orange Nokia N8 and give it a test run. I am especially interested in trying out Excel with my N8 connected via HDMI to a larger display. I mentioned several innovations still present in Symbian devices and there is still a place for such powerful devices.
Over the years, I have used various 3rd party Office clients and they do a good job for mobile use. Over on the Nokia Conversations site Dinesh Subramaniam mentions a bit about two modules of Office for Symbian Belle:
If you’re a Word user, you’ll appreciate the fact that with Word mobile, you can save or send documents while preserving tables, SmartArt and charts, or the pinch/zoom functionality to easily view and edit documents.
In PowerPoint mobile, you can edit presentation texts and speaker notes, or use the Outline view to quickly browse through slides. With Excel mobile, you can create charts, or insert formulae and view rich data and charts from anywhere.
With the upcoming Nokia PureView device with 41 megapixel camera, it is nice to see Symbian still being supported on some level by Nokia.
Related ZDNet coverage
- Full Microsoft Office Mobile now available on select Nokia Symbian phones
- Some of us care that Nokia is taking Symbian away
- Microsoft Apps coming to Nokia Symbian Belle devices
- MWC 2012: Nokia announces 808 PureView with 41 megapixel Carl Zeiss camera
Lescott: City Tak Akan Biarkan MU Menang di Etihad

Manchester diprediksi akan jadi penentu gelar juara Liga Inggris musim
ini. Tak ingin malu di depan pendukungnya, Joleon Lescott menegaskan
Manchester City tak akan membiarkan Manchester United menang di
Etihad.Tiga pekan tak meraih hasil maksimal membuat The
Citizens harus tertinggal delapan poin dari 'Setan Merah' yang ada di
puncak klasemen. Dengan liga yang masih menyisakan enam pekan lagi,
secara matematis peluang City belum sepenuhnya
tertutup.Sebelum saling berhadapan di laga derby yang akan
digelar pada Senin (30/4/2012) malam waktu setempat, kedua tim akan
menjalani tiga laga. Jika City tak mampu memaksimalkan tiap
pertandingan sebelum derby, bisa jadi tim arahan Sir Alex Ferguson
yang akan mengunci gelar di Etihad."Kami tidak ingin
membiarkan mereka memenanginya di Etihad Stadium. Kami akan melakukan
apapun dalam kekuatan kami untuk tidak membiarkannya terjadi," ujar
Lescott seperti dilansir oleh Sky Sports.Laga ini bisa jadi
akan menjadi laga terpenting untuk Sergio Aguero dkk. Meski demikian,
Lescott menilai memenangi pertandingan ini tak akan berarti banyak
jika City gagal menjadi juara liga."Ini tidak akan berarti
banyak jika kami memenangi dua laga atas United dan tidak memenangi
liga," sambung bek berusia 29 tahun itu."Tapi saya yakin bahwa
ketika laga itu datang setiap orang akan senang menyambutnya,"
tutupnya.
(dtc/roz) Sumber: detiksport home run derby|carolina panthers|scarlett johansson|jewel|earthquake in japan